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| 1 |
What is the common name for where custom BIOS settings are
stored?
ABIOS Memory
BCMOS
CCPU
DHard Drive |
| 2 |
What is the term for a small USB-attached flash memory device?
AThumb drive
BSD
CCompact Flash
DMemory Stick |
| 3 |
Which one of the following is not a video-related
technology?
ADVI
BS/PDIF
CHDMI
DWQUXGA |
| 4 |
Which of the following offers single-layer storage of 25 GB?
AHD DVD
BSuper-CD
CDVD+R DL
DBlu-Ray Disc |
| 5 |
How can you tell a USB 2.0 cable from other USB cables?
AUSB 2.0 connectors
are bigger
BUSB 2.0 connectors
are smaller
CYou can see the
metallic shield through the sheath
DThere is
absolutely no difference |
| 6 |
Nearly all desktop processors mount using ____ connectors, while
a few others use ____ connectors.
ASleeved, slotted
BPush, pull
CPin, card edge
DCard edge, pin |
| 7 |
What is the processors operational state?
AC0
BC1
CC2
DC3 |
| 8 |
Which of the following memory standards are used in laptops?
(Choose all that apply.)
ADIMM
BMicroDIMM
CSoDIMM
DRIMM |
| 9 |
Which wireless IEEE standard operates on the 2.4 GHz radio
frequency and transmits data at speeds up to 54Mbps?
A802.11b
B802.11c
C802.11e
D802.11g |
| 10 |
In Windows XP, how can you start a search for
files and folders?
AClick Start -->
All Programs --> Search
BRun search.exe at
the command prompt
CLeft click a
directory and choose Find
DClick Start -->
Search |
| 11 |
Which of the following is not a hive in the
Windows Registry?
AHKEY_CLASSES_ROOT
BHKEY_LOCAL_MACHINE
CHKEY_USERS
DHKEY_RESOURCES |
| 12 |
What does Mbps stand for?
AMegabytes per
second
BMegabits per
second
CMultiple bytes
per second
DMajor bytes per
second |
| 13 |
Which of the following direct upgrade paths is not
possible?
AWindows 95 to
Windows XP
BWindows NT to
Windows 2000
CWindows ME to
Windows XP
DWindows 98 to
Windows XP |
| 14 |
The program that performs an upgrade from Windows NT to Windows
XP is called:
AINSTALL.BAT
BSETUP.EXE
CWINNT.EXE
DWINNT32.EXE |
| 15 |
Which of the following are solutions to disk thrashing? (Choose
all that apply.)
AFormatting the
disk
BBuying a larger
hard disk
CFreeing up disk
space
DDeleting all
files |
| 16 |
In the Windows 2000 boot sequence, which file loads
NTOSKRNL.EXE?
ANTDETECT.COM
BNTLDR
CBOOT.INI
DNTBOOTDD.SYS |
| 17 |
Which of the following is not a type of printer?
ALaser
BDot-matrix
CScanJet
DBubble-jet |
| 18 |
What is the component called that stores the material that ends
up printed to the page in a laser printer?
AToner cartridge
BInk cartridge
CLaser module
DLaser cartridge |
| 19 |
What form of communication is characterized by two stations
transmitting to one another simultaneously?
ASimplex
BHalf-duplex
CFull-duplex
DDouble-duplex |
| 20 |
Which of the following statements about IP addresses is most
accurate?
AClass A IP
addresses have 8 bits
BClass B IP
addresses have 24 bits
CClass C IP
addresses have 32 bits
DClass D IP
addresses have 0 bits |
| 21 |
Which authentication protocol depends on a secret known only to
the authenticator and the peer?
APAP
BSLIP
CCHAP
DPPP |
| 22 |
Which wireless protocol is an improvement on WEP?
AWAP
BWPA
CPAW
DPWA |
| 23 |
The electrical contacts on your sound card
are oxidizing. Which of the following should you not use to
clean the contacts? (Choose all that apply.)
ACloth and water
BIsopropyl alcohol
CA pencil eraser
DYour fingers |
| 24 |
What is the approximate minimum level of static charge that can
damage an electronic computer component?
A100 Volts
B1,000 Volts
C10,000 Volts
D100,000 Volts |
| 25 |
The goal of ____ is to prevent or minimize unauthorized access
to files and folders and disclosure of data and information.
ASecrecy
BPrivacy
CRespect
DConfidentiality |
| 26 |
Which of the following is the local user with the most authority
on a computer running Windows XP?
ABCM User
BPower User
CNetwork
configuration operator
DAdministrator |
| 27 |
While the laws provide a ____ level of privacy, you should go
out of your way to respect the privacy of your users beyond what the
law establishes.
AMinimal
BMaximum
CNegligible
DUnimportant |
| 28 |
Which of the following is not a form of storage device
configuration?
AFormatting
BIDE/SCSI
selection
CPartitioning
DMaster/Slave
selection |
| 29 |
Which of the following modes will provide the retrieval of a
previous computing session with the least amount of boot-up time?
AShutdown
BHibernate
CStandby
DRestart |
| 30 |
Which of the following will happen when a user plugs in a third
party adapter which outputs alternating current (AC) directly into a
laptop?
AThe laptop will
start in Safe Mode
BThe laptop will
start, however it will not charge the battery
CThe laptop
processor will be overclocked
DThe laptop
components will be damaged |
| 31 |
You currently have an AT style motherboard. Your power supply
has failed. Your new power supply is an ATX format. Which one of the
following statements is true?
AYou need an
adapter to connect to your motherboard
BYou need an
adapter to connect to your hard drive
CYou need an
adapter to connect to your floppy drive
DThere is no way
to use the ATX power supply with an AT motherboard |
| 32 |
A Bluetooth network is called a:
ABluenet
BSubnet
CMicronet
DPiconet |
| 33 |
Which of the following devices provides power so that an LCD
monitor is bright enough to be seen?
ALCD Backlight
power adapter
BInverter
CBacklight
DLCD Backlight
motherboard circuitry |
| 34 |
Your computer's sound card is not working. You check your
speakers, and they work fine. In Device Manager, what would tell you
that the device's driver is not functioning properly?
AThere is a yellow
circle and an exclamation point on the device
BThere is a red X
on the device
CThe device is not
listed in Device Manager
DDevice Manager
does not give information about device drivers |
| 35 |
You are at a command prompt. A file called WORD1.DOC has been
hidden by another user, and you want to unhide it. Which command
should you use to accomplish this?
AATTRIB +H
WORD1.DOC
BATTRIB -H
WORD1.DOC
CATTRIB -U
WORD1.DOC
DATTRIB +U
WORD1.DOC |
| 36 |
In the electrographic print process, which step follows the
cleaning step?
AWriting
BTransferring
CFusing
DCharging |
| 37 |
Which of the following are examples of printer communication
languages? (Choose all that apply.)
APCL
BPS
CGDI
DOSI |
| 38 |
Which of the following are examples of dispersion printer
technologies? (Choose all that apply.)
ADot-Matrix
BInkjet
CBubbleJet
DSolid Ink |
| 39 |
In which of the following print processes does the ink go from a
solid directly to a gas?
AInkjet
BBubbleJet
CSolid Ink
DDye Sublimation |
| 40 |
While ___ is a database, the easiest way to think of it is as a
hierarchical tree with a set number or top-level domains, and then
entries beneath each of those.
ASMTP
BDNS
CDHCP
DWINS |
| 41 |
Which NTFS permission, when applied to folders, allows moving
through folders to reach other files and folders (even if the users
don't have permission for those folders); when applied to files,
runs applications and allows all actions permitted by the Read
permission?
AList
BSupervisor
CRead & Execute
DModify |
| 42 |
____ is intended to ensure that security engineering has been
implemented in a product from the early design phases. It's intended
for high levels of security assurance.
AEAL 1
BEAL 2
CEAL 3
DEAL 5 |
| 43 |
What process involves making an application more difficult for
non-authorized individuals to access, exploit and son on?
AApplication
hardening
BBulletproofing
CPharprotecting
DEAL'ing |
| 44 |
Which character can be used at the beginning of a line in a
hosts file to make the line a comment?
A@
B#
C!
D( |
| 45 |
Which of the following is a way to identify which Windows
operating system is currently installed?
AClick on Start
--> Run and type version/info
BClick on Start
--> Run and type version info/detal
CRight click on My
Computer --> Manage
DRight click on My
Computer --> Properties |
| 46 |
In Windows XP, which of the following utilities is used to
partition the disk?
ADisk Management
BSystem
Configuration Utility
CRegistry Editor
DDevice Manager |
| 47 |
An older printer is connected to a computer using a parallel
port. Which of the following connectors is most likely used
on the computer's parallel port?
ADB-50 Connector
BDB-25 Connector
CDB-9 Connector
DDB-37
Connector |
| 48 |
Which of the following IP classes is the IP address
200.168.212.226 an example of?
AClass C
BClass A
CClass B
DClass D |
| 49 |
The standard connector used for an UTP Ethernet connection is:
ADB-9
BRJ-45
CBNC
DRJ-11 |
| 50 |
A user reports that the computer keeps freezing. Which of the
following information should the technician obtain first?
AThe model number
of the user's computer
BWindows Error
Reporting log
CThe type of
machine (Laptop or desktop)
DWhat the user was
doing when the problem occurred |
| 51 |
A user reports an issue that does not occur while the technician
is onsite. Which of the following actions should the technician
perform while troubleshooting this issue with the user?
AAsk the user
which web sites they have been viewing
BTell the user
that the problem is usually related to user training
CAsk the user a
series of questions designed to narrow the scope of the problem
DTell the user
that the technician will solve the problem quickly |
| 52 |
A computer will not perform power-on self test (POST), also, no
lights or sounds are emitted. Which of the following components
should be checked first?
ADisplay adaptor
BPower supply
CRAM
DMotherboard |
| 53 |
When performing disk defragmentation in Windows XP, which of the
following is the minimum percentage of free space that should be
available on the drive?
A5%
B15%
C30%
D40% |
| 54 |
A technician needs to test a power supply, but does not have a
dedicated power supply tester. Which of the following tools could be
used to test a power supply's output?
ADigital
multi-meter
BLoop-back plug
CRJ-45 crimper
DCAT5 Tester |
| 55 |
Which of the following expansion interfaces can be used to plug
into a wireless network adaptor and provide wireless network access
for a laptop computer?
APCMCIA
BSerial
CLAN
DPCI |
| 56 |
By default, how are drivers for newly attached devices retrieved for
Windows XP Professional?
AThe Hardware
Wizard searches the device manufacturers website
BThe Hardware
Wizard searches Windows Update
CThe Hardware
Wizard searches for files on driver installation CD
DThe Hardware
Wizard attempts to locate the driver on the local hard drive |
| 57 |
You have been asked to dispose of some non-functioning CRT monitors.
Which is the best course of action to take?
ADispose of them
at a landfill
BDonate them to a
charity organization
CDispose of them
at a hazardous waste recycling center
DDismantle them
and use them for parts |
| 58 |
If the file system structure has become damaged on a computer
running Windows XP Professional, which utility can be used to repair
it?
ADEFRAG
BFORMAT
CBACKUP
DCHKDSK |
| 59 |
Which 802.11 standard has an indoor range of 100 meters?
A802.11a
B802.11b
C802.11g
D802.11z |
| 60 |
What is the purpose of an MSDS?
AIt contains a
list of the products that have passed tests to determin
compatibility with a particular version of Windows
BIt is a form of
safety document that contains data about the properties of specific
substances
CIt contains the
instructions for installing, configuring and maintaining a
particular piece of computer or network hardware
DIt is a Microsoft
data sheet that details the configuration of a particular Microsoft
Windows computer |
| 61 |
What is the function of a port replicator for a laptop computer?
(Choose 2 answers)
ATo provide
additional ports such as serial and parallel
BTo provide
additional slots for expansion cards
CTo provide
additional storage media
DTo provide
interfaces to connect to a monitor, keyboard and other peripherals |
| 62 |
Which file attributes can be used with the attrib command to make a
file read-only? (Choose 2)
A+R
B+A
C+H
D+S |
| 63 |
What kind of cabling is most susceptible to electromagnetic
interference?
ACoaxial
BUTP
CSTP
DFiber |
| 64 |
Which options are fiber optic cable connectors? (Choose 2)
ASC
BBNC
CRJ-45
DST |
| 65 |
You have been given the task of performing security updates on a
standalone Windows XP Professional computer. Before you perform the
security updates, you should backup the computer. How would you
access the Windows Backup utility?
AStart | Settings
| Control Panel | System | Backup
BStart | Programs
| Accessories | Accessibility | Backup
CStart | Settings
| Control Panel | Administrative Tools | Backup
DStart | Programs
| Accessories | System Tools | Backup |
| 66 |
You are the network administrator of a company which has recently
merged with another organization located in a different city. An
employee from the merged company is having a problem installing
software on her computer. You suspect that this may be due to
inadequate permissions. What is the BEST way to assist her?
Send a
Remote Assistance request to the employee and install the software.
CAdjust the
employee's permissions using Task Manager to allow her to install
software herself.
DProvide the
employee your account and password so that she may install the
software. |
| 67 |
If a device driver for your Network Interface Card (NIC) fails to
load, what can you use to view the error information?
Application
log in the Event Viewer
CThe Registry
DThe Boot.ini file |
| 68 |
Your laptop's LCD is very dim and difficult to see clearly. You have
adjusted the LCD's settings and nothing seems to make the display
appear brighter. What could be the cause of this problem?
The
laptop is running in low power mode.
CThe laptop's
video card is faulty.
DThe laptop's
backlight is faulty |
| 69 |
You are on a support call with a colleague and the customer has
asked you what the problem is. What would be the most appropriate
action to take?
AFinish
taking notes and then answer the question.
CBe honest with
the customer and explain that it could be a number of issues however
you will do your best to solve the problem as soon as possible.
DBe honest with
the customer and explain that it could be a number of issues.
Continue explaining, in detail, each possible problem and what the
correct fix would be. |
| 70 |
You have finished replacing batteries for 25 laptops used by your
remote employees. How should you dispose of these batteries? (Choose
2)
APut them in
the garbage
BRefer to the
MSDS for disposal instructions
CStore them in
the company's server room
DTake them to
a known disposal site |
| 71 |
What standard output voltage was introduced with the ATX form factor
PSU?
-5 Volts
C+3.3 Volts
D+5 Volts
E+12 Volts |
| 72 |
Which internal bus allows for data speeds up to 8 GBps and can
transfer data in both directions at once?
PCI
Express
CISA
DPCI |
| 73 |
There have been some problems with the new janitors at work. So, the
network administrator configured the computers to audit failed logon
attempts. He tells you to review the appropriate log in Event
Viewer, every morning. Which log do you review?
Application
CSecurity
|
| 74 |
What options can be configured in the BIOS? (Choose 2)
|
| 75 |
You are on a service call. While engaged in a conversation with the
client, your pager's beeper goes off. What is the BEST course of
action to take?
Quickly
mute the alarm and continue with the conversation.
CExcuse yourself
to another room and check the message.
DIgnore the pager
and continue the conversation. |
| 76 |
How you can prevent your system from being infected by malicious
software?
Update
your virus protection software regularly.
CInstall ActiveX
controls from unknown websites.
DDisable the
Windows XP firewall. |
| 77 |
Nancy is trying to modify a word document which is located in a
shared folder, but realizes that she is only able to read it. What
is the cause of the problem?
She has
insufficient permissions to make changes to the word document.
CRather than
double-clicking the file to open it, she should have right-clicked
the file and then selected 'Open' from the menu options.
DThe individual
who last accessed the file saved it incorrectly. |
| 78 |
Which technology is designed to simplify the installation of a
PGA/SPGA style CPU?
Zero
Insertion Force Socket
CProcessor Direct
Slot
DSingle Edge
Connector Cartridge |
| 79 |
Which cable types use twisted pair wiring? (Choose 2)
A
|
| 80 |
Your computer always displays an incorrect time when it is
restarted. How would you go about fixing this issue?
Use the
'reset clock' option within BIOS.
CReplace the CMOS
battery.
DCorrect the time
within the Regional Options.
EThis issue cannot
be fixed. |
| 81 |
You need to remove the keys from a keyboard and clean under them.
What is the BEST way to remove the keys?
Pull them
off with your fingers.
CYou should not
remove the keys from a keyboard.
DUse a key top
puller to remove the keys. |
| 82 |
You have just purchased a new scanner for your company. What type of
interfaces might you find on the scanner? (Choose 2)
IDE
CSerial
DUSB |
| 83 |
Which shielded twisted pair cabling connector is used to attach a
computer to an Ethernet network?
ST
CRJ-11
DRJ-45 |
| 84 |
You are on a service call. The client is having a problem accessing
their work e-mail from home. You troubleshoot and solve the problem.
The client apologizes for being a bother. How should you respond to
the client?
Smile and
tell the client that it was no problem at all to help them with
their problem.
CSmile and tell
the client that you are wondering why there was a problem since
everyone should know how to e-mail by now.
DSmile and tell
the client that you have had worse than them. |
| 85 |
You are the desktop support technician for your company. An employee
complains that their new tablet PC is not working properly. When
they use the stylus to select a button on their screen, it selects a
different button from the one they pointed at. What is the MOST
likely cause of this problem?
The
tablet PC's digitizer is not properly calibrated.
CThe incorrect
operating system is installed on the tablet PC.
DThe tablet PC's
battery needs to be replaced. |
| 86 |
Which of the following Windows commands can be entered to display
the working directory?
ATREE
BCD
CCHKDIR
DRMDIR |
| 87 |
A computer running Windows XP has three primary partitions and an
extended partition. Which of the following partitions can be added
with Disk Management Tools when creating another partition?
AA primary
partition
BAn
enhanced partition
CAn
extended partition
DA
logical partition |
| 88 |
Which of the following commands is used
when trying to write a new boot sector to the system partition when
using the Windows XP Recovery Console?
AFIXMRB
BFIXBOOT
CBOOTCFG
DFORMAT
|
| 89 |
Which of the following is the maximum number of devices that may be
connected to a single USB port?
A4
B63
C127
D511 |
| 90 |
When a screw is dropped inside a printer during a repair, which of
the following tools should be used to retrieve the screw?
AChip
extractor
BVacuum
CExtension Magnet
DLong needle-nose
pliers |
| 91 |
A
work order states that a laser printer is not properly affixing
toner to paper. After the paper comes out of the printer, the toner
falls off of the page. The user has changed the toner cartridge
twice with no improvement in print quality. Which of the following
is MOST likely the cause?
AThe imaging drum
is not fully discharging.
BThe fuser is
malfunctioning.
CThe primary
corona wire is receiving no power.
DThe laser scanner
is defective. |
| 92 |
A
user is scanning a document and changes the settings to scan the
same document in color. This will cause the uncompressed file size
to increase by:
Atwo times
Bthree times
Cfour times
Deight times |
| 93 |
Which of the following file types would be the BEST to transmit a
scanner image file that would be a suitable size to transmit through
e-mail?
APPT
BDOC
CTIFF
DJPEG |
| 94 |
Which of the
following provides the ability to mask internal IP addresses while
mapping those addresses to a common external IP address?
AIMAP
BNAT
CDNS
DWINS
|
| 95 |
An
angry customer has called and is upset about a delay in the repair
of their computer. After answering the phone, which of the following
actions should a technician take FIRST?
APlace the
customer on hold.
BListen to the
customer's concerns.
CTell the customer
that it is the part supplier's fault and provide the supplier's
number.
DAsk the customer
to call back later to speak with a supervisor. |
| 96 |
A
technician is about to service a computer. Which of the following
steps should they take first?
AThe technician
should disconnect the hard drive to avoid file corruption.
BThe technician
should open up the case with a properly sized screwdriver to avoid
stripping the screws.
CThe technician
should move the computer to a carpeted area to avoid impact damage.
DThe technician
should put on an anti-static strap to avoid electrostatic discharge
(ESD) damage. |
| 97 |
When the fan in a power supply fails, which of the following actions
should be taken?
AReplace the fan
inside of the power supply.
BAdd an external
cooling device.
CRepair the fan
inside of the power supply.
DReplace the power
supply. |
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